Terms & conditions
when renting from partner websites

The LOANHOOD Service is provided by LNHD Ltd, a private limited company registered in England and Wales under company number 11989213 and have our registered office at The Catalyst, Baird Lane, York, YO10 5GA  ("LOANHOOD", "we", "our", or "us").

LOANHOOD is an online fashion rental service allowing customers to rent a wide selection of items for a week at a time.

Your participation in LOANHOOD’s products and/or services offered on a preliminary, evaluation or “beta” testing basis. By using or participating in any such products and/or services, You agree to abide by the terms of this Agreement.

You, our Brand Partner, is being granted rights under these Terms & Conditions for the purpose of testing and providing input and other Feedback to LOANHOOD regarding one or more of LOANHOOD’s proprietary products and/or services on a temporary basis (individually and collectively, the “Beta Products”). This Agreement covers all Beta Products made available to Tester by LOANHOOD, including, without limitation, any Beta Products specifically identified by LOANHOOD as being in a preliminary, evaluation, “beta” or any similar state of development.LOANHOOD retains sole and absolute discretion over the Beta Products and may modify them at any time. Tester’s use of and access to such Beta Products are subject to these Terms and Conditions.

DEFINITIONS

The definitions below have the following meanings throughout these Terms & Conditions:

• “Admin Fee” means the cost that may be charged when admin has been carried out in a refund or dispute
• “Booking Date” the date in which you placed an order for a rental of a product, this date will be outlined in your confirmation email
• “Borrower” means any person (consumer) renting Products owned by the Brands via LOANHOOD technology.
• “Brand Partner” means the third-party brands, retailers or suppliers that use LOANHOOD technology.
• “Cancellation Charge” means a cancellation charge of 30% of the Rental Fee payable by the Borrower to the brand to cover administrative costs.
• “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Site or this brand's social media.
• “Cookie Policy” (please see the brands cookie policy)
• “Customer” means any person (consumer) renting Products owned by the Brand Partner via the Site.
• “Delivery Fee” means the cost for each Product to be delivered and returned as part of the Services
• “Damage Cover” LOANHOOD offers damage cover, an optional £2 charge paid by the Borrower to cover minor damage up to the value of £50.
• “Fit Guarantee” the Loaner may be entitled to a Rental Fee refund (less Delivery Fees) should a Product item not fit. To claim the Fit Guarantee, the Borrower must then return the item within forty-eight (48) hours of the Rental Commencement Date, providing the brand with proof of postage. LOANHOOD will process any refund once proof of postage has been received. However, this is dependent on your chosen brand so please see their FAQ page to confirm whether they offer this in their policy
• “Late Fees” -  A fee of £25 per day for every day beyond the agreed Rental Return Date will be charged by LOANHOOD until the item is returned. If the item is not returned after 7 days the item will be classed as lost/stolen and you will be charged an additional £150 replacement fee or the difference in the retail value whatever is higher, on top of what has already been charged (“Late Fees”).
• “Products” means the stock items owned by the Brand Partners and made available for short term rental via the Site including, but not limited to, menswear, womenswear clothing and accessories.
• “Regulations” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• “Rental End Date” the last day of your rental period
• “Rental Start Date” is deemed to be the date the Rental was booked on the Services and as detailed in your confirmation email.
• “Replacement Value” a reasonable estimate of the current market value of a Product or Bag by the Brand Partner. The Brand Partner determination is final and binding. The estimate may change from time to time.
• “Rent/Renting/Rental” to rent a Product(s) via the Brand Partners site in consideration for a Renter paying a Rental Fee and subject to these Terms.
• “Rental Fee” means the fee to Rent the Product(s).
• “Rental Period” You have your item(s) until the very last day of your rental period. However, if you have chosen to deliver by mail then you must take into consideration the return period. All rentals are for one week, unless you have requested an extension.
• “Regulations” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• “Site” means the Brand Partners website
• “User” means any person, firm or company using the Site for any purpose.

INTRODUCTION

By accessing or using the Site, you are agreeing to be bound by these Terms, which apply to all visitors, users, and anyone who interacts with the site. It is essential to read, understand, and accept these terms, including our Privacy Notice, along with any third-party terms referenced on the site. Every visit to the Site implies your acknowledgment of these Terms, and we assume you have familiarised yourself with them before using our services or renting any Products owned by the participating Brand Partner. For information about how the Brand Partner uses cookies on this site, please refer to their Cookie Policy.

Should you decline to accept these Terms or any associated third-party terms, and if you do not wish to engage with this rental service, we advise immediate cessation of service use.

Please note that we retain the right to modify these Terms and Conditions at any time. In such cases, existing customers will receive reasonable prior written notice of these changes. While we strive for uninterrupted access to the Site and its content, we cannot guarantee continuous availability. Instances of suspension, withdrawal, or restriction of certain site functionalities may occur due to business and operational considerations. Any such instances will be communicated with reasonable notice.

It is your responsibility to ensure that anyone accessing our site through your internet connection is acquainted with these Terms and other pertinent terms and conditions, and that they adhere to them.

For your convenience, we recommend printing a copy of these Terms for future reference. Your continued access to the Site and use of our services constitute your acceptance of these Terms. If you disagree with any part of these Terms, access to the Site may not be granted.

GENERAL

You may rent Products available through the Brand Partners site.

You, the customer must go through a verification process before renting a product via our provider Stripe.

By agreeing to these Rental Terms, you represent that you are eighteen (18) years or older and that you are authorised to use the chosen payment method or the purpose of renting Products as described in these Rental Terms.

You agree and understand that we may collect, use, store and process your personal information in accordance with the LOANHOOD and Brand Partner Privacy Policy.

LOANHOOD or a Brand Partner may take the following actions as necessary:

1. cancel any Rentals, confirmed or otherwise;
2. refuse to list or remove from the Services any customer review, or other Content at LOANHOOD’s’ sole discretion;

The above steps may be taken at the absolute discretion of LOANHOOD. We may transfer rights under the Terms to a third-party without your prior consent. We reserve the right to take action against you for breach of these Terms, even if action is taken at a later date.

In the event that any part of these Terms is found by a court to be unreasonable, unenforceable or void, that part shall be severed, and the remainder of the Terms shall be enforceable with such deletion or modification as may be necessary to make it effective and for such period as is found to be reasonable and valid.

These Terms are not intended to create an employment relationship or establish any partnership or joint venture between LOANHOOD and any customer.

Time is of the essence for all times, dates and periods specified in these Terms which means that any delay of performing a duty will justify termination of our agreement with you.

Any notice required to be given to LOANHOOD in connection with these Terms shall be in writing and must be sent by email to support@loanhood.com . Notice to you shall be sent via email to the email address provided by you at the point of rental. Any communications shall be deemed to have been received on the next business day after sending.

USER LIABILITY

These Terms do not exempt your liability for fraudulent misrepresentation, death, or personal injury resulting from your own negligence.

You are responsible for ensuring you maintain sufficient funds to cover potential loss or damage to the Product(s) up to the Replacement Value. If you are uncertain about the Replacement Value, please contact the Brand Partner for this information before confirming your Rental.

Funds necessary to cover such charges may be automatically deducted from your account without requiring additional permission. It is essential to ensure you have adequate funds available before initiating a rental.

The Brand Partner retains the discretion to establish an appropriate Replacement Value for any Product, which will be determined in good faith. This value, determined in good faith, is binding and may be subject to change.

LOANHOOD reserves the right to debit funds equal to the Replacement Value from your account without further consent if we have reasonable grounds to believe that you have caused damage to the Product or are unable to return it within the specified deadline.

In cases where you refuse to pay for damage or loss within the prescribed timeframe, LOANHOOD may engage a debt collector or initiate legal action through the courts to recover outstanding payments. The associated costs of these services will be added to the debt being collected from you.

THE BRAND PARTNER’S LIABILITY

The terms outlined in this agreement do not restrict the Brand Partner’s liability for fraudulent representation, death, or personal injury resulting from the negligence of their agents or employees.

The brand commits to exercising all reasonable care and skill in providing the Services.

The brand shall not be held accountable for the following:

• Any secondary or consequential losses that arise as a result of direct damage, provided that such losses were not reasonably foreseeable at the time of entering into the contract.
• Any losses that do not result from their direct breach of contract.
• Failures to meet their obligations or provide the Services under this agreement due to events beyond their control. This includes circumstances where the cause was beyond their reasonable control and hindered the completion of the Services. Such circumstances may encompass events like fire, flood, storm, riot, civil disturbance, war, nuclear accidents, terrorist activities, epidemics, pandemics, and acts of God.

The brand explicitly disclaims any and all implied or express conditions, warranties, or representations related to quality, merchantability, durability, fitness for a particular purpose, and those mandated by statute.

Any direct damages resulting from your use of the Services shall be limited to the amount you have paid to the brand for your use of the Services in the three (3) months immediately preceding the events leading to the claim.

The brand bears no responsibility for delays in the delivery or return of the Product(s), or any loss or damage arising from unsecured or unsuitable delivery information and locations provided by you.

LOANHOOD’s LIABILITY

The terms outlined in this agreement do not restrict LOANHOOD’s  liability for fraudulent representation, death, or personal injury resulting from the negligence of our agents or employees It's important to note that LOANHOOD holds no responsibility for any injuries that might occur while wearing Products obtained through the Site.

LOANHOOD shall exercise all reasonable care and skill in connection with the Services.

LOANHOOD shall not be accountable for the following:

• Any secondary or consequential losses that arise as a result of direct damage, provided that such losses were not reasonably foreseeable at the time of entering into the contract.
• Any losses that do not result from their direct breach of contract.
• Failures to meet their obligations or provide the Services under this agreement due to events beyond their control. This includes circumstances where the cause was beyond their reasonable control and hindered the completion of the Services. Such circumstances may encompass events like fire, flood, storm, riot, civil disturbance, war, nuclear accidents, terrorist activities, epidemics, pandemics, and acts of God.

We explicitly disclaim any and all implied or express conditions, warranties, or representations related to quality, merchantability, durability, fitness for a particular purpose, and those mandated by statute.

LOANHOOD bears no responsibility for delays in the delivery or return of the Product(s), or any loss or damage arising from unsecured or unsuitable delivery information and locations provided by you.

RENTAL TERMS BETWEEN CUSTOMER AND BRAND PARTNER

Kindly review the rental terms outlined below, which govern the supply of Products from your selected Brand Partner to you, our valued Customer. Prior to placing your order, it's essential to carefully read these terms. By placing an order for Product(s) through the Site, you acknowledge your agreement with the following Rental Terms established between you and the respective Brand Partner. For detailed information about the Brand, including their company details and registered office, please refer to the Brand page on the Site. While these Rental Terms form the foundation of your contract with the Brand, any inquiries pertaining to your Product order should initially be directed to us at support@loanhood.com. However, please note that the Product lease is a direct arrangement between you and the Brand Partner. Your understanding and adherence to these terms are highly appreciated.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

These terms tell you who will provide products to you, how you and/or the Brand Partner may change or end the contract for rental, what to do if there is a problem with your order and other important information. If you think that there is a mistake in these terms, please contact LOANHOOD at support@loanhood.com in the first instance to discuss.

RENTAL TERMS AGREEMENT BETWEEN YOU AND THE BRAND PARTNER

By confirming an order, you (the Customer) are consenting to abide by the rental terms outlined in this agreement with the respective Brand Partner providing the Product you have selected. You are responsible for the rental fee and any fines stipulated within the terms of this contract.

Acceptance of your rental order, by the Brand Partner(s) who own the Products and provide them for rental, will take place when an email is sent to you accepting the order, at which point a contract will come into existence between you and the Brand Partner(s), facilitated by LOANHOOD.

If your order cannot be accepted, you will be informed of this and you may be offered a replacement for it. If no suitable replacement is available, then you will not be charged for the Rental. This might be because the Product is out of stock, because of unexpected limits on resources which could not reasonably be avoided, because of an error in the price or description of the Product or because a delivery deadline you have specified cannot be met.

Rental is only available in the UK. Unfortunately, orders cannot be accepted from or delivered to addresses outside the UK.

DISPUTES

Disputes between you and LOANHOOD

In the event that you have a dispute with LOANHOOD, please contact us directly at support@loanhood.com so that a resolution can be found.

Disputes between you and the Brand Partner

In the event that you have a dispute with the Brand Partner, please contact us directly at support@loanhood.com as well as the Brand Partner so that a resolution can be found.

Informal Dispute Resolution

Both you and LOANHOOD agree that in the event of a dispute, you and LOANHOOD will first contact the other party and make efforts in good faith to resolve the dispute before resorting to more formal means of resolution.

Formal Dispute Resolution

In the unlikely event that we have not been able to resolve a dispute informally, you and LOANHOOD reserves the right to seek relief in court. Any claim, dispute or matter arising under or in connection with these Terms shall be governed and construed in all respects by the laws of England and Wales. You and LOANHOOD both agree to submit to the non-exclusive jurisdiction of the English courts.

THE PRODUCT

The Products showcased on the Site are and will always be the exclusive property of the supplying Brand Partners. There may be slight variations in the Products from their images. The images displayed on the Site serve as examples only.

You acknowledge that:

• The images displayed on the Site feature the Product worn by a model or displayed on a mannequin. However, please note that the fit of the Product on you may vary.
• The images you see on your screen may differ from those uploaded to the Site in terms of colour and definition. There is no guarantee that the colours you perceive will precisely match the actual Product.
• The sizing information provided on the Site corresponds to the manufacturer's sizing for the Product. Keep in mind that different Brand Partners may have variations in sizing, so it's essential to consider these differences when placing your order.
• Upon receiving the Product, please promptly examine and try it on. If you discover any damage, defects, fit issues, or discrepancies from the description provided on the Site, notify the Brand Partner without delay.
• Repair or cleaning charges may apply if once returned, you do not report any issues with the Product before using it. To avoid such charges, please provide a description and time-stamped photographs of any issues with the Product via the Brand Partner provided email address.
• The full purchase and rental values of the Product are as indicated on the Site.
• Treat the Product with the same respect you would show when borrowing from a close friend, or at the very least, with reasonable care to ensure its return in the same condition as it was delivered to you.

You agree that you will:

• not alter or add to the Product in any way and
• not clean or attempt to clean the Product in any way unless specified by the Brand Partner that you can clean at home

DELIVERY OF PRODUCTS

The delivery costs will vary depending on whether you opt for in-person pickup or shipping. You'll find the pricing displayed alongside the rental charges. The chosen delivery service provider associated with the Brand Partner will handle the delivery of your orders.

The delivery costs may or may not cover the return delivery charges of your item, this is brand specific so please check in your chosen brands FAQs.

Please note that any delivery time or date provided to you is an approximation. In the event of a late delivery, you are expected to accept it unless a prior non-delivery agreement has been established between the Brand Partner and you.

Neither we nor the Brand Partners can be held responsible for delays in delivery that are beyond our control. If a delay in the supply of products occurs due to an unforeseeable event, we will contact you promptly to inform you, and the Brand Partner will take reasonable measures to mitigate the impact of the delay. Once such measures are taken, neither LOANHOOD nor the Brand Partner will be liable for any further delays resulting from the event.

In the event of a failed delivery attempt, we will make efforts to contact you for further instructions. If, despite our reasonable efforts and those of the Brand Partner, we are unable to contact you or make alternative delivery arrangements, the contract with you may be terminated, but charges may still apply.

Please be aware that once the products are delivered, you assume full responsibility for their safekeeping, including preventing loss or damage. LOANHOOD disclaims any liability for the loss or damage of a product while it is in transit to the Brand Partner.

RENTAL FEE,  PERIOD AND CHARGES

The rental period starts on the day you specified when booking on the Brand Partners site and shall continue until the Products are returned either via mail or dropped off in person (at the relevant Courier collection point.)  You must obtain a postage receipt for the Products at the time of dropping off your returns with the Courier.

The fee for renting a product is comprised of four elements:

1. the Rental Fee,
2. Delivery Fee
3. The optional Damage Cover charge

If the item is not in the Brand Partners hands by 5pm on the last day of your rental period,  the Rental End Date, you acknowledge and agree that LOANHOOD may, in its sole discretion, charge your Payment Method which was provided at the time of the original rental with any number of the following fees:

1. For each day that surpasses the agreed Rental Return Date, a late fee of £25 per day will be applied by LOANHOOD until the item is returned. If the item is not returned within 10 days, it will be considered as lost or stolen. In this case, an additional replacement fee of £150 will be charged, on top of any accrued late fees, or up to the cost difference towards the retail value of the item, whichever is higher
2. the applicable Rental Fee pro rata to the number of additional days you keep the product;
3. all applicable taxes to the Service; and
4. any reasonable legal expenses incurred by LOANHOOD or its Brand Partners in retrieving the product

The funds required to cover such charges will be taken from your bank account without your prior consent being sought.

All fees are payable in British Pound Sterling (£) and are subject to change over time.

We work with Stripe to manage our secure payment process. As payment is processed through Stripe, we require you to covenant that any details you are providing to us about yourself are neither fraudulent nor inaccurate and you give LOANHOOD authorisation to share such information with Stripe. From time to time, Stripe may require further identification checks and you will be required to provide the further information requested to ensure your continued use of the Services.

DAMAGES & THEFT

All items should be in a clean and "ready to wear" state when delivered to you. By accepting this, you commit to making every effort to preserve the condition of all products. We kindly request that you handle them as if they were your own possessions or borrowed from a trusted friend.

You acknowledge and agree that you hold responsibility for any loss, destruction, or damage to a product, whether caused by theft, unexplained disappearance, fire, significant stains, or any other factor that results in the irreparable loss or damage of a product.

If you have obtained Damage Cover, you will not be held accountable for damages that the Brand Partner deems, at its sole discretion, to be minor. These may include, but are not limited to, small stains, minor tears, missing embellishments, and broken or jammed zippers. As the Customer, you bear full responsibility for the rented Product(s). Hence, you are liable for any damages or losses that occur during the rental period or while the Product(s) is under your custody or control.

Should a product be lost, damaged beyond repair or believed to have been stolen by you, the customer, you acknowledge and provide consent for

• LOANHOOD to charge your Payment Method. This charge could equal the Replacement Value of the specific product. Regardless of the cause of damage, the Customer remains accountable for the expenses associated with replacing the Product(s) as required by the Brand Partner(s).
• LOANHOOD may assist in collecting these costs on behalf of the Brand Partner(s). If the Customer or a third party acknowledges delivery of Products, the Customer assumes complete responsibility upon acknowledgement.
• To ensure proper return, the Customer must obtain a valid receipt from the Courier who accepts the Products at the rental period's conclusion.
• When determining the replaceable value of a Product, factors like demand, replacement availability, condition, and the rental fee paid by the Customer will be taken into consideration. Your understanding is appreciated.

We will also conduct an investigation into any stolen items and

(a) inform the relevant authorities

(b) report the item(s) as stolen

If you have any specific questions or complaints about the Product, please contact the Brand Partner directly.

DAMAGE COVER

If you have opted for damage cover for your rented Product, you are safeguarded against repairable damage covered under this policy. This includes instances such as ripped seams, broken zippers, and removable stains that can be treated (this does not include cigarette burns). However, it's important to note that damage cover does not extend to damages necessitating the complete replacement or write-off of the Product. In such cases, the responsibility for covering the replacement Product costs lies with the Customers. These costs are likely to align with the recommended full retail value indicated on the Product page of the Site.

The assessment of damage is subject to the discretion of the Brand Partner(s). In the rare situation that an item requires replacement, customers will receive the damaged dress to keep, once the replacement costs have been settled by the Customer.

If you choose not to select Damage Cover, you will be responsible for covering the entire cost of any damages that occur plus an Admin Fee while the rental is in your care. For instance, if there is a red wine stain that necessitates special dry cleaning, the Brand Partner will have the ability to invoice you through LOANHOOD for the full dry cleaning expense.

CANCELLATION

1. If you decide to cancel a Rental Request at least four (4) days prior to the Rental Start Date you can cancel free of charge. For example, if a Rental Start Date is the 20th day of the month, a cancellation request must be submitted to the Brand Partner on or before the 16th day of the month.
2. If you decide to cancel a Rental Request within four (4) days of the Rental Start Date, the Brand Partner reserves the right to invoice and charge your Payment Method with a “Cancellation Charge”.
3. If you decide to cancel the Rental Request within forty-eight (48) hours of the Rental Start Date, you shall not be entitled to any refund.
4. However, where your Booking Date and the Rental Start Date are within the same forty-eight (48) hour period, you shall be entitled to cancel the Rental Request free of charge within the two (2) hour period immediately following the time of the Rental Request being submitted unless the order has already been dispatched. To cancel an order, the Customer must give written notice to: support@loanhood.com and your chosen Brand Partner.

Brand Partner Order Cancellation: There might be instances where the Brand Partner needs to cancel an order before it's shipped to you. These circumstances include situations where the ordered Product hasn't been returned or has been returned damaged by a previous customer. Additionally, if we have concerns about a Customer's suitability to receive future rentals, such as frequent late returns, theft, or damaged items, the order may be cancelled. Your understanding is appreciated.

However, if there's a reasonable belief that you've rented a product with the intent to steal or cause harm to a User, LOANHOOD, or the Brand Partner, we retain the right to cancel the rental without prior notice. Additionally, we may charge your Payment Method an amount that we consider suitable, at our sole and absolute discretion, up to the Replacement Value. Your cooperation is highly valued.

FIT GUARANTEE

A fit guarantee is specific to each brand so please do check your chosen brands FAQs to see what their policy is on fit once the rental has arrived with you.

PRICING AND PAYMENTS

The rental cost of our Products aligns with the prices displayed on the order pages at the time of your purchase. We take meticulous measures to ensure the accuracy of these rental prices for our Products.

While we make every effort to maintain accurate pricing, there may still be instances of incorrect pricing on the Brand Partners Site. Typically, prices are validated before your order is confirmed. If the accurate price of a Product on your order date is lower than the listed price, you will be charged the lower amount. Conversely, if the accurate price is higher, we will contact you for guidance before finalising your order.

To process payments, we rely on the services of the third-party payment gateway provider Stripe. Stripe accepts most major credit and debit cards and requires payment at the time of your order. By using Stripe as your payment method, you authorise Stripe to securely store your card details for potential card recharges, such as late fees. Your use of Stripe for payment is subject to their terms and conditions and privacy policy. It's important to note that LOANHOOD and the Brand Partner do not assume responsibility for the actions of Stripe or any other third parties involved in the rental process, including Royal Mail.

INTERRUPTIONS TO THIS SERVICE

The Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities and you acknowledge that the Services:

• will not be uninterrupted or error-free;
• may experience delays and contain inaccuracies;
• may become unavailable from time to time due to maintenance requirements, malfunction or otherwise; and
• will not be free from vulnerabilities or viruses.

LOANHOOD and/or the Brand Partner will not be responsible or liable to you for any loss or damage arising from or relating to delays, delivery failures, or any other loss or damage arising from or relating to the transfer of data over communications networks and facilities, including the internet, viruses, worms or other programmes designed to impair the Services.

HOW WE MAY USE PERSONAL INFORMATION

By using the Services, you consent to LOANHOOD and the Brand Partner handling your personal data in accordance with both the Brand Partners and LOANHOOD’s Privacy Policy. For details about which cookies are collected and how to manage cookies, please see the Cookie Policy on the Brand Partners site.

THIRD-PARTY RIGHTS

This agreement has not given any right under the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy that has been stated within this agreement or exists separate to the Act.

Last Updated 1, November 2023

‍